Amex GBT Consulting focuses on business and operational strategy, strategic sourcing and program optimization to help our clients manage their travel spend. You'll work across our diverse and specialized categories that include Policy, Change Management & Compliance, Travel Program Management, Business Intelligence, Travel Category Management, Sustainability & ESG, and Cost Management. What You'll Do: Serve as central hub for traveler operations, escalations, and program inquiries Drive strategic change management and employee education on travel policies and tools Implement and optimize new travel tools and processes Collaborate with TMC to monitor performance targets and support commodity management (air, car, hotel) Act as liaison between online support team and client configurations for booking platforms Administer and enhance user experiences within booking tools Develop comprehensive travel reporting and conduct deep-dive data analyses Monitor compliance, identify tre...