Overview

Where passion meets opportunity

Role

The Shore Excursions Fleet Supervisor oversees all aspects of Shore Excursions on board MSC Fleet and is responsible and accountable for driving sales through the effective coaching of the Shore Excursions teams in areas such as profit growth, expense control, product training, staff development and customer service. The goal is to ensure compliance with corporate standards, enhance operational excellence, maximize revenue performance, and improve customer satisfaction scores.

Responsibilities

• Monitor and supervise the performance of the assigned ships to achieve Company targets.
• Support the onboard team to achieve maximum revenue and Guests' Satisfaction.
• Ensure application/implementation of company standards and procedures.
• Coach and train onboard teams ensuring active participation.
• Audit safety procedures in place with Tour Operators.
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