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Job Description: ServiceNow Solution Architect / Engineering Manager (AI-Focused)

Grade / Level: Manager
Experience: 8–14 years
Team: EY GDS – TTT ServiceNow & CT Teams
Location: Bengaluru / India GDS

Role Summary

The ServiceNow Solution Architect – Manager is a senior consulting and technology leadership role within EY GDS. This role leads the architecture, design, and delivery of AI-enabled, enterprise-scale ServiceNow solutions for global clients. The position combines deep ServiceNow platform expertise, Now Assist and GenAI Controller–led architecture, consulting leadership, and people management. The individual acts as a trusted a...