ResponsibilitiesManages workflow or process change and redesign; forms a strong basic understanding of the specific product or process associated with a project under management.Maintains project support from concept to post implementation.Handles questions, assesses issue root cause, and develops/implements process enhancements post implementation.Participates in the identification, assessment, and resolution of issues impacting a project including but not limited to root cause analysis as well as development and orchestration of remediation plans through to resolution.Develops detailed project plans and maintains project schedules; prioritizes tasks and acquires required resources as necessary.Coordinates projects, which may require constructing and communicating a business case that typically involves a significant change to an existing system and/or process.Utilizes interview techniques, system knowledge and Customer input to develop requirements and project plans for all operat...