100% Remote

6+ yrs experience on Kronos 8.1

Experience on production support that includes:

• Experience on working under tight SLAs

• Experience on Incident Resolution Life Cycle

• Experience on Incident Management Tool (e.g. ServiceNow)

• Excellent verbal and written communication skills to handle vast user base and other IT stakeholders from integrating applications

• Ability to troubleshoot production issues in a timely manner/under the SLA timeline

• Ability to prioritize and multitask...