Unit Hospitality/Service Excellence Ambassador
• Greets and directs patients, visitors and hospital personnel.
• Participates in unit-specific efforts to improve patient, colleague, and physician satisfaction survey scores.
• Answers phone, directs callers appropriately or takes message.
• Participates in Service Excellence Committee meetings as requested.
• Assists with the admission process as designated by the Patient Care Manager, including inspecting patient’s room prior to arrival to ensure that it is ready for patient.
Clinical Functions
• Participates in patient rounding as directed.
• Answers call bells in person.
• Assists patients in completing dietary selections.
• Distributes ice and water to patients as directed.
• Performs 1:1 patient observation as assigned/needed...