Business Segment: Personal & Private Banking
Company: Standard Bank of South Africa
The Universal Banker within Main Market Entrenchment is responsible for executing client entrenchment, onboarding, activation, cross-sell and retention activities across Personal and Private Banking (PPB). This role is focused on engaging clients through outbound and virtual channels such as calls, chat and email to improve client activation, reduce attrition, increase transactional activity and deepen client relationships.
The role requires a sales-driven individual who can confidently engage clients, identify opportunities, promote appropriate banking solutions and contribute to campaign-based Key Performance Indicators while maintaining a strong client experience and full adherence to risk, compliance and FAIS requirements.