Relationship and Account Management

• Building Client Relationships: Developing trust with prospective and existing buyers to understand their long-term business needs.
• Providing Customer Service: Acting as the primary point of contact for client queries, resolving complaints, and ensuring high levels of satisfaction. This role includes participation in a 24/7 customer support on-call rotation as part of the team.
• Managing After‑Sales Support: Conducting follow‑up calls to ensure customers are happy with their purchase, which often leads to repeat business or referrals.

Generating Leads and Prospecting

• Identifying potential customers through research and customer visits.
• Presenting and Demonstrating Products: Tailoring pitches and live demonstrations to show how a product or service solves a specific prospect’s problems.
• Negotiating and Closing Deals: Handling objections and ne...