About the job US Healthcare Account - Team Lead

Qualification :

• Total of 2-5 years of experience in the US BPO/Healthcare industry
• Minimum 1-2 years of Team Lead experience in a US Healthcare account
• Excellent Leadership & Interpersonal relationship

Job Description:

• Monitor activities of Nurses to assess schedule adherence, accuracy, quality, productivity, timeliness and compliance with job requirements, policies and procedures. Report updates to management.
• Provide basic on-the-job training for direct reports and serve as a resource to address questions related to the policies, processes and procedures.
• Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques.
• Adjust to the needs of meeting service level agreements under supervision of Manager.
• Ensure training needs of team members are ...