US Healthcare Customer Care International Rep

Remote Position (Medellín or Bogotá)

High English proficiency

Grade: 8

Job Summary

This position provides a one-to-one customer service experience for UPS Healthcare accounts in the US for International Import and Export support. This also includes Puerto Rico Placard Support in English/Spanish. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution including follow-ups and making outbound calls.

Responsibilities

• Builds and maintains relationships with related internal functions (i.e., Sales, Billing, Delivery Information and Operations) and external customers (Shippers and Receivers).
• Analyzes and resolves Healthcare account issues.

Qualifications

• Excellent communication skills and English language proficiency, flexible and eager to ...