Responsibility:

• Schedule and conduct live video verification calls.
• Verify identity through face match, ID match, and document validation as per acceptable document guidelines
• Request resubmission of unclear, incomplete, or non-compliant documents and upload ver ified copies into the system • Follow up with candidates who have not completed onboarding using calls, email and mes saging tools
• Identify duplicate profiles and escalate discrepancies as per defined process
• Ensure candidate profiles are complete, accurate and moved to the employee stage upon completion
• Work on all allotted cases and make calls accordingly to meet process timelines
• Maintain strict confidentiality and comply with clean desks and secure working environment requirements
• Attention to detail is mandatory due to compliance-sensitive nature of the role
• Be open to cross-training on other processes or departments as p...