Overview

Snapscale is seeking a highly skilled Healthcare Virtual Assistant/US Clinic Coordinator who can work onsite to support day-to-day operations of a US based Physical Therapy account. This role plays a critical part in ensuring a seamless patient experience through accurate coordination, communication, and clinical administrative support.

Key Responsibilities

• Verify patient benefits and insurance coverage with accuracy and timeliness
• Reactivate past patients and maintain engagement through consistent follow-ups
• Handle inbound calls and assist patients with inquiries in a professional and empathetic manner
• Conduct appointment confirmations, reminders, and outbound follow-ups
• Schedule and reschedule patient appointments efficiently
• Maintain and update patient records using EMR systems
• Perform medical chart scrubbing to ensure data accuracy and completeness
• Process and mana...