Pay Rate Range: $50.00 - 51.47/hr.

GBAM Req ID: (phone number removed)



Role: Senior IT Systems Analyst, Contact Center Technology & Operations



Job Description:

"We are seeking a highly skilled and experienced Senior IT Systems Analyst with a strong background in Contact Center operations to join our Contact Center Transformation Program.

The ideal candidate will work closely with the product owner and business stakeholders to create a charter, vision, backlog, epics, features, and more.

This individual will coordinate and support new feature processes for Contact Center Operations and Technology Enablement. A firm knowledge of Genesys Cloud Platform and Dynamics 365 is essential to align platform capabilities with business needs.



Key Responsibilities:

•Collaborate with the product owner and business stakeholders to define the project char...