Serve as a key member of the Experience Management Office (XMO), focusing on understanding employee needs, behaviors, and motivations to improve workplace experiences.

Conduct both qualitative and quantitative research to gain in-depth insights into employee experiences, challenges, and expectations.

Utilize a variety of research methods such as interviews, focus groups, surveys, and observational studies to collect data.

Analyze gathered data to identify patterns, pain points, and opportunities for improvement.

Create and maintain employee Personas to represent key user segments.

Collaborate with cross-functional teams to ensure research findings are effectively utilized to inform design and strategy.

Lead the design, planning, and facilitation of client workshops and stakeholde...