Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

• Team Leadership & Coaching: Manage, coach, and mentor a team of US‑licensed Clinical Nurses. Conduct regular 1:1s, performance reviews, and provide constructive feedback to ensure high‑quality patient interactions.
• Operational Performance: Monitor and drive key performance indicators (KPIs) such as schedule adherence, average handle time (A...