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🥝 USRN Team Lead

Omega Healthcare Management Services, Inc. | pasig, Philippines | Posted June 17, 2026

Job Description

On-site - Pasig 1-3 Yrs Exp Bachelor Full-time

Responsibilities

  • Prioritize incoming authorization and referral requests according to queue urgency
  • Review patient’s clinical and chart documentation related to the service submitted by the provider’s office
  • Obtain and/or follow up on authorization and referral requests from the patient’s payer/s through any of the following methods—depending on the payer’s policy:
  • Perform outbound calls to payer’s authorization department
  • Access payer’s authorization online portal
  • Submit faxes to payer’s authorization department
  • Respond to payer’s clinical questions to be able to proceed with the authorization and referral requests
  • Obtain and/or follow up payer’s peer-to-peer review requirements and send them back to provider’s office for the actual initiation
  • Cater inbound calls from payers and perform necessary actions required for the task

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