Position

We are currently seeking a BPO Associate Director to join our team in Manila, National Capital Region (PH-00), Philippines (PH).

The role involves leading an operational team of 35 or more employees, supervising the US healthcare payer claims adjudication process, and ensuring high‑quality service for clients while managing hiring, staffing, and workforce diversity.

Roles and Responsibilities

• Provides front‑line supervision to an operational team of 35 or more employees
• Supervised team typically responsible for managing US healthcare Payer claims adjudication process
• Assigns work to direct reports
• Recommends and takes actions in hiring, firing, promotion, and disciplinary recommendations
• Supervises team ensuring the highest quality of service is provided to clients
• Monitors performance of the team and reports results and issues to higher‑level leadership
• Assists team wit...