Description There are four (4) distinct delivery phases in which user experience designers (task-based I and IT consultants) produce deliverables following the Ontario Digital Service Design playbook, which outlines the standard process for user experience design.

Delivery Phase 1: Discovery The UX Designer’s responsibilities during this phase are to build an understanding of the problem space/statement, the long and short‑term business goals, and the user and business needs.

Facilitate the Kick‑off meeting with the project team to produce such outputs as:

Business Model Canvas

5 Whys

User Personas

Stakeholder Mapping

Strategy Map

Short‑and Long‑Term Goals

Fears and Challenges

Problem Statement

Facilitate user research activities to produce such outputs as:

User interview topic maps, a summary of interrelated topics for the user interview

User interview scripts to plan a...