Job Description
We are partnering with a large enterprise organization on a high-impact initiative aimed at evolving a complex internal platform into a scalable, multi-service system that coordinates tools, automation, and human decision-making. This effort is focused on ensuring the system remains understandable, safe, and trustworthy as it scales.

This role is ideal for a UX Researcher who thrives in ambiguous, high-stakes environments and is excited by the challenge of defining how humans and automated systems interact across complex workflows.

Day-to-Day:
• Lead discovery efforts through interviews and artifact review
• Map current-state workflows and identify key decision points
• Surface risks related to trust, safety, and system interpretation
• Develop insights and translate them into future-state experience recommendations
• Support workshops and working sessions to validate assumptions and stress-test concepts
• Partner closely with desi...