Job Purpose
Ensuring the smooth functioning of operational processes related to VAS, This position involves, troubleshooting issues, supporting daily operations, coordinating with various stakeholders eg. tech, retail operations, regional teams, retailers, and ensuring seamless service delivery.
Key Performance Indicators (KPI)
- Process Optimization
- Customer Retention and Loyalty
- Technology and Tool Management
- Issue Resolution
- Customer Communication and Engagement
- Compliance and Quality Assurance
Level of Decision Making
- Junior level of decision making.
Internal Interactions
External Interactions
- Omnichannel Executives
- Retail Operations Executives
- DC Marketing Teams
- DC Retail Operations Teams
- Retailers
- Retail service providers / partners
- Technology vendors