Key performance area:
1.Contribute to the achievement of profit targets.
- Follow up with client when deal is accepted, negotiate on pricing.
- Ensure understanding of the latest market trends to assist in pricing of vehicles.
- Ensure appointments are made Continuously follow up with dealers, sales, and dealer agents to ensure that lead is actioned.
- Stay up to date with vehicle brands in the market, and prices on vehicles available in the market.
- Ensure leads on Weelee online portal can purchase vehicles then send to Online or Auction teams.
2.Ensure world class customer service at all customer interfaces.
- Build customer interest in the service and products offered and provide a personalised customer service of the highest level.
- Ensure that clients are dealt with in an empathetic, professional, and respectful way.