About The Team

The Customer Facing - Shop Lead ensures smooth operations across teams, managing inventory, deliveries, and resolving issues. They act as a liaison for performance updates and issue resolution, ensuring stakeholder alignment. The role also involves maintaining compliance, managing after‑sales, conducting onboarding, training, and collaborating with teams to optimize operations and address challenges like fraud or cancellations.

Job Description

Duties and Responsibilities

• Represent Vendor Operations (VOps) in Brand meetings, JBPs, and BRs, providing performance updates.
• Act as the main liaison between Brands, BD, Warehouse teams, and other stakeholders regarding operational performance, shop performance, and issue resolution.
• Coordinate delivery schedules, inbound/outbound processes, and inventory management to prevent delays or errors.
• Oversee the health of inventory by addressing RTS schedul...