About The Team:

The Customer Facing - Shop Lead ensures smooth operations across teams, managing inventory, deliveries, and resolving issues. They act as a liaison for performance updates and issue resolution, ensuring stakeholder alignment. The role also involves maintaining compliance, managing after-sales, conducting onboarding, training, and collaborating with teams to optimize operations and address challenges like fraud or cancellations.

Job Description:

• Represent Vendor Operations (VOps) in Brand meetings, JBPs, and BRs, providing performance updates.
• Act as the main liaison between Brands, BD, Warehouse teams, and other stakeholders regarding operational performance, shop performance, and issue resolution.
• Coordinate delivery schedules, inbound/outbound processes, and inventory management to prevent delays or errors.
• Oversee the health of inventory by addressing RTS scheduling, non-moving stocks,...