Job Purpose This role is responsible for governing the digital channel wealth user experience for both clients and staff. This position ensures a harmonized, coherent, and best‑in‑class digital experience across core wealth pillars (Product & Execution, Advisory, Servicing, Onboarding), driving continuous improvement and strategic alignment with DBS's vision for world‑leading financial platforms.
Responsibilities - Establish governance frameworks for wealth user experience across client and staff channels, ensuring alignment and coherence across all core wealth pillars.
- Benchmark DBS's wealth journeys against best‑in‑class industry standards to identify leadership areas and opportunities for improvement; review and propose strategic enhancements.
- Lead the review of all upcoming wealth journeys, identify potential friction points, and agree on comprehensive action plans.
- Run regular journey review cadences at the working level...