Elevate player experiences as a VIP Engagement Lead at NeoPollard Interactive in Calgary. Drive loyalty with personalized services and manage high-value player relationships.
In this pivotal role, you will oversee the engagement strategy for VIP players, focusing on loyalty and retention initiatives. You'll manage key player accounts, coordinate events, and support marketing campaigns, ensuring tailored interactions that enhance player satisfaction. Your insights will inform overall VIP strategy and segmentation efforts for effective outreach.
Key Responsibilities:
• Manage a portfolio of high-value player accounts
• Plan and execute local VIP events and player hospitality
• Analyze player data to identify engagement opportunities
• Collaborate with Marketing on compliance and insights
• Track key metrics related to player satisfaction
Requirements:
• 5+ years in online gaming or customer success
• Experience with VIP accounts preferred
• Strong communi...