Key Responsibilities

• Handle customer inquiries via phone, email, chat, or other online platforms
• Assist clients with account-related concerns, applications, and service requests
• Perform outbound calls for customer engagement, follow-ups, or sales opportunities
• Accurately encode and maintain customer data and transaction records
• Ensure timely resolution of customer issues and concerns
• Meet daily productivity and performance targets
• Coordinate with internal teams for escalations and process improvements
• Maintain confidentiality and data privacy at all times

Qualifications

• College level or Vocational Graduate
• Knowledgeable in MS Office applications (Word, Excel, PowerPoint)
• Good written and verbal communication skills
• Ability to multitask and work in a fast‑paced environment
• Can work with minimal supervision
• Strong cr...