Job Title: Voice Analyst
Location: Arlington, VA
Type: Contract
Compensation:
Contractor Work Model: Hybrid – onsite and remote

Responsibilities


+ Support day-to-day operations for cloud and on-premises voice services.

+ Provide Tier 2 support for voice systems and related integrations.

+ Act as facilitation point for the managed services provider for triage and escalations.

+ Coordinate with internal teams (cabling, network, security, endpoint, etc.) on infrastructure and service issues.

+ Generate operational and analytics reports.

+ Work closely with the help desk, end users, and managed services provider.

+ Evaluate new products and services.

+ Lead small projects and system upgrades.

+ Provide technical support for larger operational efforts and project implementations.

+ Develop operational and support documentation.

+ Conduct end-user training.

Requiremen...