Base pay range

Provided by X4 Technology. Your actual pay will be based on your skills and experience—talk with your recruiter to learn more.

Location: London Area, United Kingdom

Responsibilities

• Monitor and analyze performance metrics across Zoom Phone, CXOne, and Cisco CUCM to ensure voice quality and operational efficiency


• Use SIP trace analysis and diagnostic tools to troubleshoot call flow, latency, jitter, and dropped calls


• Configure and maintain voice services including call routing, IVRs, queues, and user provisioning


• Manage ticketing workflows in ServiceNow for incident tracking, resolution, and change management


• Collaborate with IT, network engineering, and customer support teams for platform integrations and escalations

Qualifications

Voice Engineer – Required Experience