Job Summary: We are seeking an experienced Voice Technology Engineer to manage and support our enterprise telephony systems, with a focus on the Avaya Aura suite and Genesys Engage environment. The ideal candidate will have over 5 years of hands-on experience in voice systems infrastructure, security, and integration, and will play a critical role in maintaining availability, currency, and security of the telephony environment. This position requires availability for after-hours and weekend on-call support.

Key Responsibilities:

• Manage the Avaya Aura suite of products, including Communication Manager (CM), Application Enablement Services (AES), System Manager (SMGR), Session Manager (SM), Session Border Controller (Client), and Messaging.


• Integrate Avaya Aura with Genesys Engage and Genesys Cloud platforms.


• Administer Oracle Session Border Controllers (Cli...