The Compliance VP will lead the Complaint Resolution function, owning the end-to-end complaint response process and ensuring all regulatory and internal standards are consistently met. This role includes direct team leadership, training, and acting as the central authority on complaint-related policies and procedures with a strong emphasis on life insurance, where the majority of volume and complexity exists.
Beyond oversight, this is a highly impactful position with the ability to shape processes, influence cross-functional decisions, and drive...