This is a 5 day WFO opportunity Candidate should come from a SaaS product background About Our Client
Our client is a bootstrapped and profitable SaaS product organization headquartered in Bangalore, with operations spanning India, Southeast Asia, and the Middle East
Job Description
You will lead and manage the entire post-go-live customer experience and account management function, ensuring enterprise clients realize continuous value. You will oversee the Technical Account Management (TAM) and Customer Support teams, enabling them to deliver high-quality, consistent customer experience across all accounts. You will drive customer delight by engaging proactively with senior client stakeholders, and ensuring predictable customer operations. You will build and manage multi-level stakeholder relationships within enterprise customers, acting as their strategic partner and point of escalati...