Main duties and responsibilities:

• Ensure guests live the “Ultimate Experience”.
• Provide hands‑on support, direction and assistance to colleagues on all areas of their assigned duties ensuring highest levels of service and courtesy are provided to guests.
• Handle guest complaints according to policy.
• Ensure room/restaurant set‑up is according to set standard.
• Develop and maintain an elegantly appointed environment, with superior colleagues, dedicated to an attentive, distinctive experience for all dining periods.
• Perform opening and closing duties as required ensuring that the outlet will be ready for the business opening.
• Ensure the correct and consistent service techniques for various meal periods are done.
• Anticipate, in advance, all materials and supplies and assure their availability.
• Control usage of all food and beverage items and appropriate usage of equipment, tools and serv...