Location: West Coast North America (British Columbia, Washington, Idaho, California)

Reports to: Senior Engineering Manager

Key Responsibilities and Accountabilities:

• In collaboration with the Customer Experience team, solve escalated technical issues as it relates to poor appliance performance. Understand root cause and determine if poor performance is installation related or design related (may require onsite visits). Create the process if the product requires rework to be completed in the field.
• Consult on a wide range of products, working with other engineers, project managers and construction professionals as needed. Recommend design improvements to performance, installation, and service. Analyze appliance and installation parameters to find inefficiencies or malfunctions. Create solutions to optimize performance and communicate those back to the team.
• Support the R&D development team with Field Evaluation P...