A prominent BPO company in the Philippines is seeking a Process Associate Specialist - WFM to oversee workforce and resource planning for its business units. The ideal candidate will have at least 3 years of experience in Workforce Management within a BPO or Shared Services setting. Responsibilities include forecasting call volumes, communicating key trends, and collaborating with teams on staffing needs. The position offers competitive compensation and benefits, including HMO and career development opportunities.
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