Your working life is how you spend a large proportion of your time. Why not spend it realising your potential? At Foundever we focus on you and, with your drive, look to create your best moments.
The Real Time Schedule Analyst monitors actual vs plan delivery at queue & agent level to ensure that the correct number of agents are available at the right times to achieve the desired service level/KPI and optimises the plan to drive efficiency within the contact centre environment.
As a Real-Time Schedule Analyst in the Workforce Management department of our call centre, you will play a critical role in ensuring optimal scheduling and staffing levels to meet service level objectives. You will be responsible for monitoring real-time call volumes and agent performance, making necessary adjustments to schedules, and providing insights and recommendations to improve efficiency and customer satisfa...