Job Details
Description
Role Purpose
The Wheelchair Agent Supervisor is responsible for overseeing wheelchair assistance operations and supervising wheelchair agents to ensure passengers with mobility needs receive safe, timely, and professional service throughout the airport. This role manages staffing, operational performance, customer service standards, and compliance with airport and airline procedures.
What you will be doing
Supervise daily wheelchair assistance operations across airport terminals, gates, and baggage claim areas.Assign work schedules, monitor staffing coverage, and coordinate service requests to ensure operational efficiency.Ensure passengers requiring mobility assistance receive timely and professional service.Monitor employee performance and provide coaching, training, and development to wheelchair agents.Address escalated passenger concer...