Launch your career with Sobeys as a Wholesale Technical Support Analyst in Calgary. Deliver exceptional remote customer service while resolving technical issues efficiently across our Wholesale operations.
This role is crucial for supporting our Wholesale customers and internal teams by providing outstanding technical assistance. Collaborate with IT departments to resolve incidents, fulfill requests, and maintain our high service standards. Your strong analytical skills will help you thrive in this fast-paced environment, ensuring customer satisfaction and operational success.
Key Responsibilities:
• Provide remote customer support via phone and email
• Resolve incidents within established Service Level Agreements
• Maintain positive communications regarding incident status
• Identify and document knowledge-sharing improvements
• Keep abreast of evolving technologies in the Wholesale sector
Requirements:
• Undergraduate degree in Computer Science or related f...