The Role of the Windows Device Support Global
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Provide technical support on Windows Client devices. This includes Windows (10, 11). Edge, Office 2016/365, Office Companions, McAffee, Bitlocker and INTUNE.
Participates in Incident and Problem management.
Contact with Microsoft editor opening and managing incidents where needed.
Skills
Good knowledge and experience with following systems:
Windows operating system (10 & 11)
Office 2016/365, Office companions
Edge, McAfee, bitlocker, GPO’s and INTUNE
Understanding of core IT Desktop technologies
Deployment solutions: SCCM, WSUS
General knowledge: LAN, DNS, Active Directory, Azure.
PowerShell scripting.
Strong knowledge of ITIL (service delivery).
The profile of the Windows Device Support Global