Minimum 10 years of hands-on experience in Windows Server and Desktop operations, with at least 8 years in an enterprise-level environment (1,000+ servers, multi-site/multi-domain setups). Willingness to participate in rotational on-call support (including nights/weekends) for critical incident response and maintenance activities. Strong understanding of Service Level Agreements (SLAs), Recovery Time Objectives (RTO), and Recovery Point Objectives (RPO) in an enterprise IT environment. Hands-on experience with infrastructure monitoring tools (e.g., SolarWinds, PRTG) for performance tracking and proactive issue resolution. Proven ability to work in multicultural, geographically dispersed teams (APAC experience preferred). Intermediate-level knowledge of ITSM processes (Incident, Change, Problem, and Service Request Management) and experience with ITSM tools (e.g., ServiceNow) Must be able to work independently and in collaboration with various stakeholders as part of an APAC team e.g. D...