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🥝 Windows L3 Engineer
NTT Data Singapore | singapore, Singapore | Posted June 07, 2026
Job Description
- Minimum 10 years of hands-on experience in Windows Server and Desktop operations, with at least 8 years in an enterprise-level environment (1,000+ servers, multi-site/multi-domain setups).
- Willingness to participate in rotational on-call support (including nights/weekends) for critical incident response and maintenance activities.
- Strong understanding of Service Level Agreements (SLAs), Recovery Time Objectives (RTO), and Recovery Point Objectives (RPO) in an enterprise IT environment.
- Hands-on experience with infrastructure monitoring tools (e.g., SolarWinds, PRTG) for performance tracking and proactive issue resolution.
- Proven ability to work in multicultural, geographically dispersed teams (APAC experience preferred).
- Intermediate-level knowledge of ITSM processes (Incident, Change, Problem, and Service Request Management) and experience with ITSM tools (e.g., ServiceNow)
- Must be able to work independently and in collabor...