Join CGI as a Service Delivery Manager in Winnipeg, focusing on application development and client satisfaction. Bring your technical leadership skills to influence service delivery processes.
This role at CGI requires five-plus years of experience in service delivery management, highlighting your capacity to oversee IT solutions and maintain product quality. You will interact directly with clients, manage project scope, and lead a team dedicated to excellence and continuous improvement.
Key Responsibilities:
• Lead client meetings, addressing concerns and risks
• Develop and manage service improvement plans
• Ensure that application services meet quality standards
• Monitor team performance and SLA adherence
• Facilitate project and financial reporting processes
Requirements:
• 5+ years of Service Delivery Management experience
• Strong knowledge of Agile processes
• Excellent client management and communication skills
• Experience in application li...