We are currently recruiting for an experience Workforce Management Real Time Analyst to join our clients team in Essen.

DUTIES AND RESPONSIBILITIES:

• Monitor and track billable hour projections, alerting management to potential risks.
• Communicate effectively with relevant teams and stakeholders.
• Coordinate and implement ad hoc events and training plans based on client needs.
• Ensure timely delivery and analysis of shrinkage, adherence, and attendance reports.
• Develop strategies to improve operations based on trends and performance data.
• Drive continuous improvement in operational efficiency.
• Maintain detailed documentation and perform analysis to guide future strategies.

REQUIREMENTS

• Fluency in English (C1 level minimum), with strong proficiency in both written and spoken communication.
• Minimum 2 years' experience in a call center, with at leas...