Job Description
Start Date: 01.05.2026
Duration: 24 months
Working hours: 20 h/week; up to 37,5 h/week during lecture free period possible
Workplace: Office in Düsseldorf
What you can expect:
As a working student, you will support our team across two key, interconnected pillars:
1. 1. Customer Journey Management
- Data-Driven Journey Mapping: Assisting in the creation and maintenance of end-to-end customer journey maps, utilizing both qualitative and quantitative data to identify moments of truth.
- Ideation & Service Design: Supporting the team in applying Design Thinking methodologies and using tools like Miro or Lucidchart for virtual ideation and collaborative workshops.