Workforce Planning Analyst – 12 Month Parental Leave Contract
Defence Health is seeking an experienced and motivated Workforce Planning Analyst to join our Workforce Management team on a 12-month parental leave contract.
This is an exciting opportunity to play a key role in supporting contact centre operations through effective workforce planning, forecasting, scheduling, and real-time operational management. The role is suited to someone who enjoys working in a fast-paced environment, is highly analytical, and can balance operational performance with member and employee outcomes.
 
About the Role
As a Workforce Planning Analyst, you will be responsible for delivering workforce management activities that support optimised resource allocation and achievement of service targets across our contact centre operations.
You will contribute to operational efficiency, member experience outcomes, and the effective delivery of bu...