This position aims to ensure the quality and timely execution of technical work performed by workshop-based technicians, mechanics, and assistants.

Key Responsibilities: 

• Achieve targets for technical work, including services, rework, and PDI inspections.


• Take full responsibility for managing the team reporting to this role by providing ongoing technical support, coaching, and on-the-job training. Ensure service quality, optimize response times, and maintain professionalism.


• Evaluate technicians’ training needs, address skill gaps, conduct quality checks on completed work, meet required turnaround times, and oversee the completion of relevant apprentice modules.


• Ensure sound financial management of the team, aligning with the budget and departmental strategic objectives.


• Meet company policies and targets for rework, work in progress, labor recovery, team and departmental gross profit (GP) a...