Up to $3200

Contract (1 Year)

AMK

Monday – Friday (8:30 am to 5:30 pm)

• Central point of contact for all IT related incidents and service requests
• Support team handling IT related problems for all staff in company
• Responsible for meeting customer satisfaction and continuous service delivery demands (Email, Phone, In person for walk‑in customers and self‑services)

• Assist in supporting the call center operations
• Work closely with the team, motivating and coaching them
• Hosting 1‑2‑1s and team meetings
• Manage day‑to‑day activities, prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLAs
• Reporting to the IT Service Desk Manager
• Able to make good decisions on improving processes within the ...