Job Description:Position Summary:
Monitors, tracks and provides information about overall yard operations relating to the movement of trailers and freight (i.e. facility location, standard yard operations, window times, licensing, permitting, reporting).
This position supports the Night Shift, Monday to Friday and every other rotating weekend. 11:00 PM to 7:00 AM.
Major Responsibilities:
- Acts as the first line of contact for customers' routine reporting requirements
- Establish and maintain reporting, recordkeeping and retention policies for internal records, ensuring corporate and regulatory compliance
- Provides customer with status updates
- Monitors route status
- Provides information to third party resources
- Escalates all non-routine customer inquiries appropriately
- Manages and issues equipment as necessary