Job Category: Customer Support/Client Care

About the Role

This role exists because too many young people face barriers that are complex, personal and persistent. Mental health challenges, disrupted education, and low confidence can stall progress for years. Your job is to make sure this service does what it promises – consistently, safely and at scale across Essex.

What This Role Is Really About

This is about turning a contract into a lived experience that feels human and reliable.

It is about making sure young people are met with respect, not process.

And it is about holding high standards without losing compassion.

Outcomes matter here. So does how they are achieved.

You will lead a geographically dispersed service across Essex. You will work closely with delivery staff, partners, mental health services and local authorities. This is not a desk-only role. Presence matters. Relationships matter.

What Yo...