The role is to support the continued growth of the campaign. The successful candidate will be responsible for monitoring, evaluating and improving effectiveness of Quality standards on the campaign.

Competencies & Skills Required Solid understanding of how Quality can influence achievement of business objectives Have an excellent command of the English language Strong motivational skills to develop people’s attitudes and skills Excellent communication skills to impart knowledge and information Committed, enthusiastic, positive and resilient Able to cope in a high-pressure environment Comfortable with adapting to fast paced change Ability to troubleshoot and solve problems through data analysis

Qualifications and Experience 2/3 Years’ experience as an Operations Manager within a contact centre environment Experience in KPI Management Matric/ Equivalent Responsibilities Analyze and maintain all Service Level agreements; implement improvement plans a...