Help design, build and continuously improve the clients online platform. Research, suggest and implement new technology solutions following best practices/standards. Take responsibility for the resiliency and availability of different products. Be a productive member of the team. Requirements 8+ years of software development experience with significant hands-on expertise in the Zoho ecosystem. Hands-on Zoho Technical Lead to drive the architecture, design, and development of a next-generation internal Ticketing System. Strong technical leadership with hands-on development expertise, leveraging the Zoho ecosystem to deliver scalable, automated, and integrated ITSM solutions. Lead the end-to-end conceptualization, architecture, and technical design of a new Incident and Service Management platform. Define scalable, secure, and maintainable solution architectures aligned with business objectives and ITSM best practices. Evaluate technical requirements and recommend optimal approaches with...